While the institutional and retail clusters serve different types of clients, we believe that they are nevertheless closely linked. Our main strategy is to leverage our longstanding relationship and proven track record within the institutional base to build our retail client base. By providing holistic advice and solutions to individual members in the institutional funds we aim to support their financial well-being. Successfully doing so will also support our ambition of growing our retail business. This is complemented by our growth in the open market.

AfriNet represents the group’s geographic expansion into Africa, outside of South Africa. Its strength lies in its products and services that are proven in South Africa and tailored to local markets.

Through AFIL, the group is a 60% partner in Lane Clark & Peacock, the UK-based actuarial consultant, which provides services in the UK and, together with its subsidiaries in Ireland and Netherlands, elsewhere in Europe.

The operations and technology cluster supports the group’s strategic ambition by driving operational excellence, technology enablement and efficiency through a single point of accountability. Its objectives include:

• Group-wide scalable online and operational platforms
• Effective deployment of people, systems, information and technology, driving strategic projects through group enterprise project management office.

Shared services enhances the efficiency and effectiveness of key functions within the group, including HR, finance, treasury, risk compliance and governance, technology, procurement, facilities, insurance, payroll and marketing.