|
Material theme |
KPI |
2016 |
2015 |
2014 |
|
Clients |
Media efficacy score: thought leadership (%) |
84 |
64 |
21 |
|
Client satisfaction index: AFFS Institutional (%) |
86 |
82 |
84 |
|
|
Umbrella fund: assets under management (Rbn) |
65.3 |
60.1 |
57.2 |
|
|
Standalone retirement funds: assets under administration (Rbn) |
347 |
315 |
275 |
|
|
Number of active member records in institutional |
1 029 000 |
1 018 000 |
997 000 |
|
|
Retail new business |
||||
|
FPC new business (Rm) |
8.2 |
8.2 |
7.3 |
|
|
% FPC flows with AF products (%) |
89.5 |
84.7 |
* |
|
|
AFI gross written premiums (Rm) |
1 466 |
1 307 |
1 191 |
|
|
Client retention: AFFS institutional (%) |
98.5 |
97.6 |
97.6 |
|
|
Number of clients |
||||
|
Asset-based clients |
57 411 |
54 972 |
41 913 |
|
|
Short-term insurance** |
79 395 |
76 812 |
75 197 |
|
|
Retail long-term insurance |
3 010 |
1 749 |
1 535 |
|
|
Number of clients with multiple retail products |
3 564 |
3 494 |
* |
|
|
Employees |
Number of full-time employees |
4 347 |
4 111 |
3 912 |
|
Average training expenditure per employee (R) |
6 560 |
6 645 |
6 206 |
|
|
Engagement rate (%) |
60.9 |
63.8 |
59.6 |
|
|
Percentage of employees registered on e-Care (%) |
34.2 |
31.0 |
23.6 |
|
|
Total payroll (Rbn) |
2.97 |
2.63 |
2.29 |
|
|
Productivity: revenue per employee (Rm) |
1.25 |
1.18 |
1.10 |
|
|
Percentage of South African workforce: African, Indian |
68 |
66 |
64 |
|
|
Investors |
Operating profit (Rm) |
1 210 |
1 137 |
1 030 |
|
Normalised return on regulatory capital (%) |
90 |
84 |
76 |
|
|
Operating expenses (Rm) |
4 166 |
3 714 |
3 308 |
|
|
Dividend cover ratio (times) |
1.7 |
1.7 |
– |
|
|
Operating margin (%) |
23 |
23 |
24 |
|
|
Normalised headline earnings per share (cents) |
62.2 |
60.1 |
52.9 |
|
|
Profit/(loss) from continuing operations (Rm) |
891 |
505 |
(167) |
|
|
Society |
Electricity consumption at head office (kwh) |
8 203 799 |
6 336 058 |
8 634 176 |
|
Water consumption at head office (kL) |
46 783 |
39 284 |
44 459 |
|
|
Total CSI expenditure (Rm) |
5.0 |
4.4 |
4.0 |
|
|
Number of CSI beneficiaries: children |
5 170 |
5 483 |
6 063 |
|
|
Number of CSI beneficiaries: adults |
1 450 |
1 564 |
1 330 |
|
|
Whistle blower notifications |
13 |
7 |
23 |
|
|
Number of asset managers assessed for environmental, |
17 |
* |
* |
|
|
Indicator not tracked during the year. Number of policies. |
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